Client Service

For inquiries or assistance do not hesitate to contact us.

Call us

Our Client Advisors are available by phone Monday to Friday, 9 am to 5 pm JST (Excluding weekends, public holidays, and the year-end/New Year period).

03-6733-9850

Send us a message

Our RIMOWA Client Advisors will respond to your email enquiry within 24 hours (Excluding public holidays and the year-end period).

Livechat

For immediate, personalised advice, chat with us live. This service is available when a Client Advisor is online.

Book an appointment

Schedule an appointment with a Sales Advisor for a personal consultation.

Request a Repair

For any damage to your RIMOWA item, please contact us via call or email, or visit your nearest RIMOWA store. Suitcases can be dropped off at our stores without the need of an appointment before 5 pm during opening hours.

Request

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